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Who to Contact

Each of the four District Councils within the P2I partnership provides a specific, trained housing worker to help young people find their way through what can sometimes be a confusing range of options and assessments.
Their starting point, when approached by a young person who is either homeless or threatened with homelessness is usually, where it is safe to do so, to work with the young person and their family to try to enable the young person to stay in the family home. However, that is not always possible and not always appropriate. 

Where a return to family cannot be achieved, the officer will carry out a full assessment of the young person and, at the end of that assessment will decide what help may be able to be provided. That may be them providing useful advice and guidance or may, if the young person’s situation and support needs merit it, a referral to supported accommodation within the P2I service or elsewhere Where a young person is 16 or 17 years old, assessments will be carried out jointly with colleagues from Children’s Social Care.

It should be noted that, in order to access supported accommodation under P2I, you need to be a Looked After Child, a Care Leaver (under 21) or – if you are neither of those – to be assessed as having a support need of some description and therefore Priority Need under homelessness legislation. This legislation is complicated but, don’t worry, the Officer will explain that to you as and when needed.

If you are homeless, or threatened with homelessness, you should contact the District Council where you live. They are:

South Somerset District Council, Petters House, Petters Way, Yeovil BA20 1AS
Tel: 01935 462462

Mendip District Council, Shape, Cannards Grave Road, Shepton Mallet BA4 5BT
Tel: 0300 303 8588

Sedgemoor District Council, Bridgwater House, Kings Square, Bridgwater TA6 3AR
Tel: 0300 303 7800

Somerset West and Taunton Council, Deane House, Belvedere Road, Taunton TA1 1HE
Tel: 0300 304 8000

Out of Hours (in an emergency)
The Emergency Duty Team provides an emergency response and cover for all aspects of Children’s and Adult’s Social Care, Mental Health and the Youth Offending Team services, outside of office hours, weekends and bank holiday periods . They intervene when required to discharge the Councils statutory responsibilities and ensuring public safety and that safe and secure arrangements are made where required until the next working day that ensures the safety and wellbeing of those coming to the attention of the team. This is by provision of an emergency crisis response service outside of normal office hours.

The EDT also provides an emergency response to vulnerable persons presenting as homeless or displaced from accommodation on behalf of the District Councils. The service can be contacted on the public number 0300 123 2327, if the service is busy callers should leave their details on the service voice mail and their call will be returned when a worker is free.

General Information about P2I Services
If you have any queries about the P2I service, please contact Somerset County Council’s 16 Plus Housing and Partnership Co-ordinator, John Shipley, on